Did you know that there is an art to both giving and receiving a sincere apology?
Have you ever had to apologize – as in really apologize – for something you’ve said or done? Saying “I’m sorry” is a real acceptance of responsibility, an admission of wrong-doing. And most of us just hate to be wrong (please say you agree with that… It’s not just us, right?). This is mostly why many of us either avoid making apologies altogether, or when we do, we fail miserably. Continue reading